Client Solutions Expert

Australia | Lending | Full-time | Fully remote

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Client Solutions Expert 

 

  • We’re Flex First - we’ve fully embraced flexible working from home and metropolitan city offices for those who want to work from the office
  • Full Time Opportunity | $65K base + super + performance commission
  • Australia's #1 home loan platform - great tech, vibrant culture, and high energy team

 

In May 2021, Lendi and Aussie Home Loans merged to create Lendi Group. Today, Lendi Group is Australia's largest retail mortgage broker, with a loan book in excess of $70 billion, over 1200 brokers and 225 retail stores across the country.

At Lendi Group, we use technology to drive better customer outcomes and experiences. We’re passionate about what we do and like to do things differently.

As a Client Solutions Expert you will be involved in providing support in consumer loan processing, compliance and back of house to rapidly grow a national team of Brokers. This is a fast-paced and varied role, which will see you accountable for the following:

  • A passion for providing premium service experience by managing client expectations during the post submission loan application process
  • Liaising with clients, brokers, and lenders to ensure that loans are approved to ensure smooth settlement of loan transactions
  • Settlement coordination with clients, brokers, lenders, and solicitors to ensure deadlines are met
  • Ability to follow processes, with a strong focus on compliance and data integrity

 

Our ideal candidate profile

  • Previous experience in an administrative role, Financial Services or in a phone-based client services role is highly preferred
  • Self-motivated with the ability to organise and handle multiple tasks to ensure priorities are managed efficiently
  • Exceptional communication skills, including written, verbal, and strong telephone manner
  • Sound computer literacy and analytical skills
  • A collaborative approach to teamwork and the ability to work autonomously
  • You will be a driven individual with a focus on exceeding your personal, as well as the wider teams’ goals

 

Some of our perks and benefits

We support our people in a variety of ways, but a few of the benefits that that out people rave about include:

  • We’re Flex First which means we’ve fully embraced flexible working from home and have metropolitan city offices for those who do want to work from the office
  • A vibrant, relaxed, yet professional culture
  • Wellness initiatives with a strong focus on psychological safety
  • We offer generous Paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers
  • An additional week’s Loyalty Leave each year after reaching 3 years’ service
  • A 24/7 Employee Assistance Program service providing counselling and support

We’re committed to building a diverse and inclusive community for everyone at Lendi Group.  Creating a culture that is representative of the world we live in makes us better people and our organisation gains tangible benefits, ultimately this creates a melting pot of creativity.  We’ve joined the Project F initiative, aimed at removing the systemic barriers to achieving gender-balanced teams, and Circle In to provide an inclusive workplace for our team members who are caregivers

To learn more about life at Lendi Group check out our blog: https://www.lendi.com.au/inspire/category/life-at-lendi/